Contacting BA about lost Avios rewards has proved pointless

My Executive Club membership has been closed and points have disappeared

British Airways closed my Executive Club membership and has given my Avios reward points to someone with a different name. This was done without consultation.

I had about 11,550 points, and a flight scheduled in July, which would earn more. I received an email in March telling me that 5,776 points had been transferred into my Executive Club account. But the other 5,776 appear to have been put into a different name, a combination of my Christian name and my wife’s maiden name – which, following our marriage, she changed to my surname.

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