Co-op says it has ‘a heart’. So why send a £12,600 backbill?

One family plans to sell their home to pay, and others are fighting off debt collectors in the wake of a corporate IT failure

Co-op Energy describes itself as a “company with a heart” that makes a “real difference in our communities”. It has certainly made a difference to Clive Barber. He and his family are preparing to sell their house to pay a £12,600 electricity bill that arrived out of the blue.

It has also made a difference to Kel Harvey and his wife, who are being pursued by a debt collection agency for unexpected arrears totalling £3,700. And to Thomas Wells, who has been paying £100 a month to clear a sudden debt of over £2,000, despite switching to another supplier in 2016.

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